FREE SHIPPING ON ORDERS OVER $150 | $8.95 FLAT RATE SHIPPING

Shipping and order times

I’ve made an order – how long does it take to make?

For custom orders on any of our laser engraved children’s gifts and home decor, our current making time is around 7-10 business days. For non-custom items (non-personalised, natural timber wall scripts, birth announcements etc) we will ship within 2 business days.

How long does shipping take?

Domestic orders are sent via Australia Post.

Standard free shipping usually takes 3-7 business days after your order is shipped (remember to add the time it takes to make your order). Express post is overnight to 90% of Australia. Australia Post is experiencing delays due to COVID 19 so this could be longer.

Do you ship internationally? If so, how long does it take?

Due to COVID 19 we can no longer send to some countries. We can post to the US, UK, Ireland and New Zealand. All post is experiencing delays. International orders are tracked but tracking details are only made available to us once your order reaches the country of destination. International shipping usually takes around 3 weeks but may be up to 5 weeks or longer.

I need my order urgently for a special occasion, what should I do?

Most items in our range can be made and on their way to you within 10 business days. If you are not sure about timeframes or need your order for a for a special occasion, feel free to email or call for a quick chat so we can discuss what’s possible.

Can I track my order after you have shipped it?

Yes, you can. We’ll email your shipping confirmation when your order is ready to go. Once your order is on the road with Australia Post, you will be able to track your parcel via the Australia Post tracking app.

Can I add to my order after it has been placed so I don’t have to pay shipping twice?

Yes, absolutely. Just let us know via email asap so we fix this up for you. Usually we will ask you to complete another order for any new products and we will send you a code to apply at checkout to remove the shipping.

Can I pick up my order from your studio?

Timber Tinkers studio is in Geebung, Brisbane. We’re happy for you to pick up your order directly to save time and shipping. Please make your order as usually and then call or email us to let us know. When you come to collect your order, we can refund any postage charges to the method of payment.

Returns, exchanges and refunds

I’ve received my order and it’s damaged.  What should I do?

Every item is handmade with lots of love and care and inspected thoroughly before it’s sent to you. Unfortunately, sometimes items do get lost or damaged after they have left our care. If your order has been damaged during transit, you may need to contact Australia Post to lodge a claim with them. We recommend taking photos and submitting a claim within 48 hours. If you need help, or are unsure what to do, please let us know. 

My custom order isn’t what I expected. Can I get a refund or exchange?

We do not offer refunds or exchanges on personalised and custom orders. We do make it clear that colours and wood grain may look different on screen to in-person. And that handmade products may differ slightly from the photos on the website. 

I made a mistake on my custom order; can you make it again?

Sorry to hear that you’ve made a mistake! Even though we ask you to double, double, triple check everything, mistakes still happen. Let us know and we’ll try to work out a solution for you but we do not offer refunds if you make an error on any product.

Product and mounting information

What type of wood do you use in your products?

Our unique timber decorations and products are all handcrafted in our studio using lightweight plywood sourced from renewable plantation resources and 100% well managed forests. Every piece is beautiful and unique because of the different characteristics of each piece of timber.

How should I hang my wall script or wall decal?

We recommend using either a large amount of blu tac or double-sided 3M tape to attach your Timber Tinkers products to walls. For heavier pieces (eg height charts and signs), double sided tape works best. More detailed product information and hanging instructions are available on our product page.

Do I need special chalk for the day boards or countdown calendars? 

Our first day boards to be used with chalk only. Please do not use chalk markers of any kind, which leave a ghosting effect.

By using the chalk only you will be able to reuse your board year after year.

What type of pen do I use on your products?

For any of our products where you can fill in details (eg height charts and signs) we recommend using a super fine permanent marker (the finer the better) or even a ball point pen. This is to avoid any bleeding onto the wood.

Can I view your products anywhere or do you only sell online?

Timber Tinkers products are available online through our webstore. We occasionally have stalls at design markets where you can come and say hello to us in person! Keep in touch with us on Instagram @TimberTinkers or on Facebook at /TimberTinkers for more information about where to find us.

Do you have any other stockists?

Vend Market Place Virginia QLD

Points and rewards

How can I earn points?

By purchasing products on our store, you will earn points equal to 1 point for every dollar spent.

How can I spent my points?

For every 100 points that you earn, you receive a 10% discount on your next purchase. Once you have enough points, you can spend them in the cart/checkout. Simply click the spent points prompt when it appears. If you have less than 100 points, you won’t see the spend points prompt.

Where can I view how many points I have?

Simply head over to your account and visit the My points tab to see how many points you currently have, and your point usage history.

Thanks for being part of the Timber Tinkers tribe

Your support means the world to us. If you have any questions email us at info@timbertinkers.com

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